Refund Policy

Thank you very much for participating in the Buckeye Nation Fan Experience. We are sorry you are not satisfied with your experience.

Below please find the conditions in which we offer a refund:

Technical Difficulties:

• The VIP experienced internet challenges, and/or audio and video wasn’t working.
• Problems with the overall platform preventing the meeting from occurring.

VIP Unavailable:

• The scheduled VIP shows up significantly late (e.g. more than fifteen minutes late) without prior notice or valid reason.
• The scheduled VIP doesn’t show up and no notification was sent.

Quality of Experience:

• The session duration is significantly shorter than understood without a valid reason or notification.
• The VIP is unengaged, unresponsive, or unprofessional during the session, negatively impacting the overall experience

Payment and Billing Errors:

• Incorrect charges for the session.
• Failure to deliver the service after payment has been made, due to platform issue.
• Failure to deliver the service due to VIP exiting the session early.

Timing:

• Refund requests must be made within seven days from the date of the experience.” to “Refund requests must be made within one calendar day from the date of the experience.